Refund & Cancellation Policy

ApkaOS is billed per school on a monthly basis according to the plan selected by the school. The monthly bill is the plan's starting price or the number of students multiplied by the plan's per-student price, whichever is higher, plus 18% GST. Current plans and prices are listed on our Pricing page.

Enterprise plans follow the terms of their agreement or order form.

Invoices (with GST) are issued at the beginning of each billing period and are paid online through a secure Razorpay payment link.

Every plan starts with a free trial. No fees are charged during the free trial, and the school may cancel at any time during the trial at no cost.

Plan changes take effect from the next bill. No partial refunds are given for a downgrade within the current billing period.

A school may cancel its ApkaOS subscription at any time by writing to hello@apkaos.com from the email address registered as the school's account owner. We will confirm the cancellation by email.

Cancellation will take effect at the end of the current billing period. The school will continue to have access to ApkaOS until the end of the paid billing period and will not be invoiced for the following billing period.

Unused message and AI credits are not refundable and expire when the cancellation takes effect.

Before the cancellation takes effect, the school may request an export of its data. After cancellation, school data is retained and deleted as described in the Data Retention section of our Privacy Policy.

Subscription fees for a billing period that has already started are non-refundable, except in the following circumstances:

• If the school pays twice for the same invoice, the duplicate payment will be refunded in full.
• If a payment is made after a confirmed cancellation, the applicable amount will be refunded in full.
• If ApkaOS is unavailable for more than 3 consecutive days during a billing period due to a technical fault attributable to ApkaOS, the school may request a proportional refund for that period or a credit to its next bill. Temporary interruptions for maintenance, updates or events beyond reasonable control, as described in our Terms & Conditions, are not covered.

Refund requests must be submitted to hello@apkaos.com within 30 days of the relevant payment and should include the applicable invoice number and payment details.

Approved refunds include the GST charged on the refunded amount, and a GST credit note will be issued.

We will review each request and confirm the outcome by email within 7 working days of receiving it.

Approved refunds will be processed to the original payment method through Razorpay within 3 working days of approval.

Refunds usually reach the school's bank account or payment account 5–7 working days after processing, depending on the bank or payment provider.

For cancellation or refund-related queries, please contact:

ApkaOS Support

Support hours: Mon–Sat, 10 am–6 pm IST. We respond within 1 working day.